Health and Safety protocols: What to expect at South Africa’s airports

The ‘new normal’ might be a daunting thought when it comes to air travel. With new restrictions, check ins and protocols to follow, where do you start? We’re here to help you make your air travel a smooth and anxious-free process. 

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With your health and safety being a top priority, changes have been added to the ‘check-in’ process that comes with boarding your flights. We’ll break it down for you.  

South African Tourism (SAT) in partnership with Airports Company South Africa (ACSA) has compiled three videos on what travellers can expect when planning on travelling through an ACSA-operated airport.  

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Travelling with a Tour Operator?   

For those travellers flying in or waiting to board to get to their next destination, the following measures will need to be adhered to: 

  • Wear a mask at all times 
  • Complete a Travel Health questionnaire before disembarking 
  • Primary and secondary screening 
  • Valid negative PCR test that is no older than 72 hours 
  • Maintain social distancing at all times 

Watch the video below for a more in-depth look: 


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Taking an Uber or renting a car? 

For travellers who are planning to take an Uber or renting a vehicle to reach their desired destination can watch below for the protocols will need to be adhered to:


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For your safety and the safety of others, we’d advise that you follow these protocols in an aid to help stop the spread of Covid-19. If you're confused or unsure about anything, contact one of our helpful Thompsons for Travel agents who are more than willing to help you ease your travel queries.  

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