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Intermediate/Senior Ticketing Consultant

Region: Johannesburg
Department: Airline Operations Department - Cullinan Outbound Tourism
Type: Permanent

To provide a reliable and efficient service, processing tickets quickly and accurately and producing high-quality documentation for the ticketing department and the reservations consultants. To be available to assist Reservations Consultants with air fare queries

Minimum Requirements

Do you have the following skills and attributes?
• Travel Certificate and advantage
• Minimum 3 - 5 years ticketing experience
• Fares and Ticketing Certificate (essential)
• Amadeus Certificate with excellent practical ticketing experience
• Competent in reservations, ticketing , queues and fares including IT air fares
• Extensive Product and Geographical Knowledge
• Practical experience in using MS Office Applications - Outlook, Office, Excel
• Understanding of basic accounting principles as well as calculations of prices including – nett, gross nett, mark-up etc.
• High accuracy and concentration, focusing on detail
• Excellent written and verbal communication skills (Ability to interact with all levels of management and staff)
• Ability to effectively manage time and to perform multiple tasks simultaneously
• Strong Administrative Skills
• Results orientated
• Strong organisational abilities
• Must be a team player
• Able to work outside of normal working hours from time to time
Key Result Areas
• To provide an excellent service to both internal and external customer.
• Accurate collection of payments
• To issue tickets correctly
• Understand business product range and air fare options
• Meeting statistics & BSP reports
• Distribution of Queues
• Double checking air tickets issued

Contact Details

Should you feel you qualify, please follow this procedure:
1. Email your CV to hr@thompsons.co.za
2. Once we have ascertained that you meet the minimum requirements, you may be invited for an interview – only shortlisted candidates will be called for interviews
3. Should you be shortlisted after the interview, you will be requested to go through applicable assessments and final interview
4. Finally, should you be the BEST person for the position, an offer will be forthcoming